FAQS

WHAT IF THERE ARE ITEMS MISSING OR INCORRECT PRODUCTS WHEN I RECEIVE MY ORDER?

For missing or wrongly shipped items, please contact us. Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

WHAT IS YOUR RETURN & EXCHANGE POLICY?

Please refer to our Return & Exchange Policy relating to returns. We will reply to your inquiry as soon as possible.

IS IT SAFE TO USE MY CARD ON YOUR WEBSITE?

To ensure a safe payment procedure, our website uses a card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.